Question 1

How do I book a pickup?

Accepted Answer

Click "Book Pickup" on our website, select your service, enter your mobile number and address. Your booking goes directly to our WhatsApp and we confirm within minutes.

Question 2

What areas do you serve?

Accepted Answer

We currently serve Greater Noida — including all sectors, Gaur City, Alpha, Beta, Gamma, Pari Chowk, Knowledge Park, and surrounding areas. WhatsApp us to confirm availability in your locality.

Question 3

Can I reschedule a pickup?

Accepted Answer

Yes. Contact us via WhatsApp or call before the scheduled pickup time to reschedule. We'll accommodate wherever possible.

Question 4

What if I'm not home during pickup?

Accepted Answer

You can leave garments with a family member or neighbor. Please inform us in advance so our team is prepared. Some areas may support contactless pickup — ask us.

Question 5

Is there a minimum order for pickup?

Accepted Answer

We accept all order sizes. For very small orders, we may suggest batching items for efficiency. Contact us if you have just 1–2 items.

Question 6

What garments do you handle?

Accepted Answer

We handle everyday casuals to premium occasion wear — suits, sarees, lehengas, sherwanis, woollens, delicate fabrics, shoes, bags, curtains, and more. If you're unsure, ask us via WhatsApp.

Question 7

Do you handle bridal wear?

Accepted Answer

Yes. Bridal lehengas, wedding sarees, sherwanis, and heavily embroidered pieces are handled by our specialist team with extra care. These are individually assessed before cleaning.

Question 8

Can you remove tough stains?

Accepted Answer

We offer stain treatment as part of our service. While most stains can be significantly reduced or removed, we cannot guarantee 100% removal on old or deeply set stains. We'll inform you before proceeding.

Question 9

What if my garment is damaged?

Accepted Answer

Contact us immediately with details and the order ID. We take garment safety seriously and will investigate and respond promptly. Our intake process includes noting pre-existing conditions.

Question 10

Where can I see the pricing?

Accepted Answer

Visit our Pricing page for a detailed rate card covering dry cleaning, laundry per kg, steam ironing, and home furnishing items. For special or bulk requirements, you can request a personalised quote.

Question 11

How do I get a personalised quote?

Accepted Answer

Use the "Get Quote" form on our website or WhatsApp us directly. Share the garment type, service needed, and approximate count. We'll revert with pricing within a few hours.

Question 12

How do I pay?

Accepted Answer

Payment options include UPI, cash on delivery/collection, or payment links shared via WhatsApp. Our team will guide you on the payment method for your order.

Question 13

Are there any hidden charges?

Accepted Answer

No. We share the complete quote before collecting garments. You won't be charged for anything not agreed upon in advance.

Question 14

Do I need an account to book?

Accepted Answer

No. You can book a pickup or request a quote without logging in. An account helps you track orders, view history, and manage your profile conveniently.

Question 15

How do I track my order?

Accepted Answer

After booking, you'll receive updates via WhatsApp. If you're logged in, visit My Orders to see current status and order details.

Question 16

How do I login?

Accepted Answer

We use OTP-based login via your mobile number — no passwords needed. Click Login, enter your number, and verify the OTP.

Question 17

Can I view past orders and invoices?

Accepted Answer

Yes. Login to your account and navigate to My Orders. Order history and invoice details are available there.

Frequently Asked Questions

Pickup & Delivery

Services & Garments

Pricing & Payment

Account & Tracking

Still have questions?