Terms & Conditions
- By using WearDry services or website, you agree to these Terms and Conditions. If you do not agree, please do not use our services.
- WearDry provides dry cleaning, laundry, and garment care services with doorstep pickup and delivery. Service availability is subject to your location, and we reserve the right to decline service for garments we are unable to safely clean.
- Pickup is scheduled based on availability and confirmed by our team. We make reasonable efforts to arrive within the agreed time window. Delays due to unforeseen circumstances will be communicated. You or an authorised representative must be available for pickup and delivery.
- We handle all garments with care using appropriate methods. WearDry is not liable for pre-existing damage not noted at intake, shrinkage due to incorrect care labels, items left in garment pockets, inherent fabric weaknesses revealed during cleaning, or colour bleeding due to fabric characteristics. All garments are checked at intake and existing conditions noted.
- Pricing is provided via quote based on specific garment and service requirements. You will be informed of pricing before garments are collected (or confirmed after inspection where needed). Payment is due upon delivery or as per terms communicated for your order. Accepted methods include UPI, cash, and payment links.
- You may cancel a pickup before the garments are collected. Once the garments are collected and cleaning has started, the order cannot be cancelled and the charges stand.
- If you cancel a pickup before we collect the garments, and cleaning has not started, the amount already paid is refunded. The amount is also refunded if a payment is charged twice, if a failed payment is still debited, or if WearDry cancels the order and does not carry out the service.
- Refunds are credited to the WearDry wallet within 7 working days. A refund to the bank, card, or UPI may take 5–10 working days.
- The charge is not refunded or reduced if a stain cannot be fully removed. There is no refund for colour bleed, shrinkage, or damage to embroidery, beads, sequins, or fittings, and none for a delay caused by traffic, weather, or any other cause outside our control.
- Check the garment count and condition when the order is delivered. A complaint about the work has to reach us within 24 hours of delivery. After that, the claim will not be entertained. An order not collected within 15 days of the due date may be charged Rs. 20 per day for storage. WearDry is not responsible for garments left uncollected for more than 3 weeks.
- If a garment is lost or damaged while with WearDry, compensation is limited to 10 times the charge for that garment, or Rs. 3,000, whichever is lower.
- Report any issue with your order within 24 hours of delivery. A complaint raised after that will not be entertained. You can reach us on WhatsApp, by phone, or through the support form.
- Your account is personal and should not be shared. You are responsible for all activities under your account. OTP-based login must only be used by the registered mobile number holder.
- All content on weardry.in including text, images, branding, and design is the property of WearDry and may not be copied or used without permission.
- We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.
- These Terms are governed by the laws of India. Disputes shall be subject to the jurisdiction of courts in Greater Noida, Uttar Pradesh.
- For any queries about these Terms, contact: order@weardry.in or WhatsApp: +91 966-774-5400.