How It Works
We believe in being clear about every step. From the moment you request a pickup to the moment your garments return — here's exactly what happens.
Submit Pickup Request
Fill our simple Book Pickup form with your name, address, preferred date, time slot, and service type. Takes under 2 minutes.
You can also request via WhatsApp or call us directly. We'll ask you about the garments and any special requirements.
- Choose your preferred pickup date and time window
- Mention special stains or delicate items in notes
- No need to sort or prep garments beforehand
Team Confirmation & Quote
Our team reviews your request and confirms the pickup via WhatsApp or call. For specific garments, we may share a quote first.
Since pricing is garment-specific, we ensure you know the expected cost before we collect anything.
- Confirmation usually within a few hours
- Quote shared via WhatsApp or call
- No commitment until you approve
Garment Collection
Our team arrives at your doorstep at the agreed time to collect your garments. Each item is logged and tagged for tracking.
We do a preliminary check at pickup — noting any existing damage, stains, or care instructions on labels.
- Our staff arrives within the time window
- Items are tagged with a unique ID for tracking
- You receive a collection receipt
Cleaning & Care
Each garment is cleaned using the appropriate method for its fabric type. Dry cleaning, steam, or wash — whatever it needs.
Our team handles stain treatment, delicate embroidery, structured garments, and premium fabrics with individual attention.
- Right method matched to each fabric
- Stain treatment included where needed
- No batch shortcuts — each item individually handled
Quality Check
Every garment is inspected after cleaning before it is packed. We check for stains, finish quality, and completeness.
If any issue is found, we address it before marking the order ready. You're notified once your order is ready for delivery.
- Pre-delivery inspection for every order
- Issues addressed before packing
- Order status updated to your account
Delivery to Your Door
Clean, fresh garments are securely packaged and delivered to your address at the agreed time.
Garments are packed in protective covers or bags. You receive delivery confirmation and your invoice.
- Secure, clean packaging
- Invoice shared on delivery
- Contact us within 24 hours for any concern
If Something Goes Wrong
What if I have an issue after delivery?
Contact us within 24 hours via Support section in your account, WhatsApp, or call. We'll assess and resolve the issue promptly.
What if pickup team is late?
Call or WhatsApp us. We track all pickups and will reschedule or update you. Delays are rare but we address them immediately.
Can I cancel after booking?
Yes. Cancel before garment collection at no charge. Once garments are collected and cleaning starts, we'll communicate accordingly.
Have a specific question before booking?
Start with Your First Pickup
The process is designed to be easy, transparent, and completely at your convenience.